Our Customer Charter

Our commitment to Customer Service Excellence

• We are always putting our customers first
• We provide well trained and easily identifiable staff
• We provide accurate and up to date customer information
• We are open and available to customers until the advertised closing time
• We are committed to continually improving our service

Our commitment to Accessible Services

• We recognise and respond to our customers' individual needs
• We endeavour to provide customers with the assistance they need to access our services and make their visit special

Our commitment to Acting on Customer's Feedback

• We listen carefully to what our customers tell us and welcome complaints and comments
• We promise to investigate any complaints within 5 working days
• We are committed to learn from our customer's comments and improve our service as a result

You can help us by:

• Providing us with all the information we need to help you
• Asking us if you are unsure of anything
• Informing us if you have any special needs
• Telling us how we can improve our service

How to contact us:

Colin Moulson
General Manager
The Thistles Shopping Centre
Goosecroft Road
Stirling
FK8 2EA

Phone: 01786 470 055

E Mail: colin@stirling-thistles.co.uk

Click here to submit a customer comment form

Click here to vote for a member of staff to become 'Employee of the Month'