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Our Customer Charter

Our commitment to Customer Service Excellence

  • We are always putting our customers first
  • We provide well trained and easily identifiable staff
  • We provide accurate and up to date customer information
  • We are open and available to customers until the advertised closing time
  • We are committed to continually improving our service

Our commitment to Accessible Services

  • We recognise and respond to our customers' individual needs
  • We endeavour to provide customers with the assistance they need to access our services and make their visit special

Our commitment to Acting on Customer's Feedback

  • We listen carefully to what our customers tell us and welcome complaints and comments
  • We promise to investigate any complaints within 5 working days
  • We are committed to learn from our customer's comments and improve our service as a result

You can help us by:

  • Providing us with all the information we need to help you
  • Asking us if you are unsure of anything
  • Informing us if you have any special needs
  • Telling us how we can improve our service

How to contact us:

Colin Moulson
General Manager
The Thistles Shopping Centre
Goosecroft Road
Stirling
FK8 2EA

Phone: 01786 470 055

E Mail: colin@stirling-thistles.co.uk

Click here to submit a customer comment form

Click here to vote for a member of staff to become 'Employee of the Month'

 

Visit Stirling

Opening Times

Monday 9.00am - 5.30pm
Tuesday 9.00am - 5.30pm
Wednesday 9.00am - 5.30pm
Thursday 9.00am - 8.00pm
Friday 9.00am - 5.30pm
Saturday 9.00am - 6.00pm
Sunday 11.00 - 5.00pm
Bank Holidays 9.00am - 5.30pm
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